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If you have hearing or speech impairments, National Relay Service (NRS) can help you with your call:
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- Relay Officers are highly trained NRS staff who will assist you to communicate with a hearing person over the phone. They will only translate what you are saying and won’t get in the way of what is being said.
- Depending on the nature of the call, Relay Officers can switch between using text and voice and English and AUSLAN.
- NRS is available to assist you 24/7, except for calls that are made through Video Relay.
- There are different types of Relay services available for you to choose from. This depends on your hearing and speech abilities and the support equipment you may have.
- Please note that in order to use the service, you must register with the NRS.
- For more information visit: National Relay Service | Department of Infrastructure, Transport, Regional Development, Communications and the Arts.
